Frequently Asked Questions

CHECK MOST FREQUENTLY ASKED QUESTIONS HERE, IF YOU STILL NEED HELP THEN PLEASE CONTACT US!

RETURNS

HOW DO I SHIP MY ORDER BACK TO YOU?

Please inform us via email about your decision to return an item and provide the reason for the return. If you believe there is a manufacturer's defect, please email us a photo depicting the defect. Include essential details such as your name, order number, proof of purchase, and specify whether you prefer a refund or store credit.

CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

Once an order has been placed, we regret to inform you that we are unable to accommodate any changes or cancellations.

I ORDERED/RECEIVED THE WRONG PRODUCT. CAN I RETURN IT?

Should your online order not meet your expectations, kindly reach out to us for assistance.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

In the event that you receive damaged merchandise, kindly keep the box, packaging, and all contents intact. Please contact us as soon as possible for prompt assistance.

SHIPPING

WHERE DO YOU SHIP TO?

We provide worldwide shipping.

HOW LONG WILL MY ORDER TAKE?

Following the processing of your order, anticipate a delivery time of 10-12 days (duration may vary based on location). (IMPORTANT: Ensure the accuracy of your shipping address information for a swifter and more secure delivery!)